Frequently Asked Questions

🌸 Ordering

How do I place an order?
Browse our Fresh Flowers, Preserved Flowers and Occasions collections, then contact us via WhatsApp to place your order. We'll assist you with availability, delivery details and payment.

How far in advance should I place my order?
We recommend placing your order as early as possible, especially for weekends, public holidays and peak occasions such as Valentine's Day and Mother's Day. This allows us to secure the flowers and arrangement you prefer.

Can I place a same-day order?
Same-day orders may be available depending on flower availability, preparation time and delivery capacity. Please contact us via WhatsApp as early as possible and we'll let you know if we can accommodate your request.

Can I customise a bouquet?
Yes! We are happy to discuss custom arrangements based on your preferred flowers, colours, style and budget. Please contact us via WhatsApp to discuss your requirements.

🚚 Delivery

Do you deliver islandwide in Singapore?
Yes, we offer delivery across Singapore. Delivery charges depend on the location and will be confirmed when you place your order.

Can I choose a specific delivery time?
You may let us know your preferred delivery timing when placing your order. While we will do our best to accommodate your request, exact delivery times may not always be guaranteed.

What happens if the recipient is not available?
Our delivery team will contact the recipient or customer for further instructions. Additional delivery charges may apply if redelivery is required.

Can I change the delivery address after placing my order?
Please contact us as soon as possible if you need to change the delivery details. Changes are subject to availability and may not be possible once the order has been prepared or dispatched.

💐 Flowers & Arrangements

Will my flowers look exactly like the photos?
Our arrangements are designed to closely resemble the photos shown. However, flowers are natural products and may vary slightly in colour, size, shape and availability. Where necessary, we may make substitutions with flowers of similar value and style.

Are your flowers fresh?
Yes. Our fresh flowers are carefully selected and arranged for each order. As flowers are natural products, their appearance and availability may vary depending on the season.

Do you sell preserved flowers?
Yes! We offer a selection of preserved flower arrangements designed to last significantly longer than fresh flowers when properly cared for.

Can I request a specific flower or colour?
Absolutely. Let us know your preferred flower, colour or style when enquiring. We'll do our best to accommodate your request based on availability.

💳 Payment & Orders

How do I make payment?
Once your order details are confirmed, we'll provide the available payment method and payment instructions via WhatsApp.

When is my order confirmed?
Your order is confirmed once the arrangement, delivery details and payment have been agreed and payment has been received.

Can I cancel or change my order?
Please contact us as soon as possible. Cancellation or changes are subject to the status of your order and whether preparation has already begun. Please refer to our Terms & Conditions for full details.

🎁 Gifting

Can I include a personalised message with my flowers?
Yes! You can provide a short personalised message when placing your order, and we'll include it with your arrangement.

Can I send flowers anonymously?
Yes, if you would like your gift to remain anonymous, simply let us know when placing your order.

Can you deliver to offices, hospitals, schools or condominiums?
Yes, but please provide complete delivery details and let us know about any access restrictions, security procedures or delivery requirements when placing your order.